Then, you need to actually report the matter to the SAPS for investigation. And you can tell Mweb that you intend to report the matter to the SAPS for investigation, however you need the information about the IMEI / device, etc. You must request the information which you've already mentioned. I think that in terms of the terms and conditions, you are required to pay for the service and then fight about it later. As long as you were paying, and as long as they were providing the service, they would not have cared. Mweb would not have been monitoring or really cared if you used the internet each month.
#MWEB ACCOUNTS EMAIL PASSWORD#
You most probably activated the modem and SIM, and then either you lost it, or it was stolen from you, or there was some sort of cloning (which I doubt, because they would have needed to clone your SIM card, and used your username / password to access the Mweb internet services - it could have been an Mweb internet job?) You most probably received the modem and the SIM. In their terms and conditions, they do a good job at protecting themselves from over-usage and retaining the right to bill you for ALL usage on the account, even if you are not the person who uses the account. Essentially, if you notify Mweb of the loss, then your liability is limited to the standard monthly cost. So, you could ask them for this confirmation?!Ĭlause 3.5 deals with your obligations of notifying Mweb if you lose your modem / SIM card. Surely all those years ago you would have received it in the Mweb starter pack and you either put it in your draw, or lost it.Ĭlause 3.3 of the terms and conditions says that they will only activate your account once the modem has been delivered to you, and you've contacted them to request the account to be activated. But surely you must have received the SIM card originally. You could always ask them to send you proof that they delivered the modem and SIM card to you. On the 5th page of the contact is a section dealing with the delivery of the modem. Secondary, is the provision of an email address. The primary part of the contract is the 3G internet connection. I've read through it and have noticed a few things.įirst, the contract is in respect of a 3G wireless internet connection. Thank you for sending the contract through.
As there is also usage on the account, the service is therefore used. The Sim would have been delivered to the address on the application. If you did not receive the Sim why was this not queried, and why were we not advised. It clearly indicates on page 4 what you will receive. In their words "As per your contract that you signed and agreed to the terms and conditions. I've also asked them what device the sim was used in and who owns it, and I was once again told the contract talks about a sim and you signed the contract so you are liable. They haven't given me the proof that I received a sim card - surely they would need this to say that I had received that exact sim and therefore could have used it. I've asked Mweb for the detailed bills (obviously they'd have to get it from MTN) but all they've sent me is the contract I signed in 2012 - and say that as I signed the contract I am liable for the bill. Except in April and May 2018 where there were 2 bills of R4k and R5k. My charge has been R149 since that date as I've never used any data. I don't remember receiving a sim or modem or anything else. I signed up for an additional MTN 3G wireless contract in 2012 (I have no idea why as I have a phone contract etc.). I have a contract through Mweb which I just use for the email address.
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